Business Process Management
Managing an organizations business processes is no small task. ICG has been delivering business processes management (BPM) solutions for almost twenty years in world-class companies like MGM Mirage, Duke Energy, US Foodservice, Ecolab and Dot Foods, just to name a few. Over the years, ICG has developed a set of tools and BPM frameworks that can give you the same compelling ROI we have been providing for our clients all of these years.
Workflow & Business Rules Processing Engine
ICG’s RPM family of tools and business process management frameworks have been delivering efficiencies and cost reductions in transaction processing environments for many years. Our RPM workflow and business rules engine is a very robust set of tools designed for high volume, transaction processing operations where managing business processes is no small task. RPM’s powerful business rules engine is the backbone of this dynamic framework. It allows us to automate complex workflows based on existing business rules and best practices.
Reporting Solutions
A key component of any comprehensive business process management solution is the ability to report results and display activity in real time. The true value of business process management lies in the ability to provide management with the right information at the right time to make the best decisions. That’s why ICG provides access to mission-critical data in a real time environment. ICG’s Analysis Framework utilizes integrated reporting features, such as:
- On-Line system monitoring
- Dashboard
- Proactive System Notification
- Desktop or Mobile capability
- Defined and ad hoc reports – activity, exception, aging, etc.
Content Management
ICG’s Business Process Management solution framework contains a content management component that allows you to capture, store, and retrieve the business critical information that drives your business processes and informs your decision making. Whether you need to scan, store and retrieve paper-based documents, electronic records, or a combination of both, ICG’s Content Management solutions are a critical component of a business process management system.
Implementation and Delivery
The best part about ICG’s BPM solutions is that they can be delivered and deployed as a fully-hosted, partially-hosted, or completely in-house system. And as your company changes, you can rapidly adapt changing the mix of in-house versus hosted solutions to meet your budgetary and resource requirements. All of ICG’s BPM solutions, regardless of where deployed, are fully integrated with your back-end systems, regardless of what those are.
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