Portal Solutions
We Develop and Build Portals…
Ok, that sounds like something out of a science fiction film, but we assure you that portals are a very real part of doing business in the 21st century.
What is a supplier portal?
A portal is an interactive, enclosed web-based environment that your customers / vendors access after logging in. Once in, a myriad of self-service options become available, depending on your needs. Here are some common functions:
- Customer Service Inquiries
- Payment Inquiries
- Invoice Status Inquiries
- Order Information
- Shipment / Logistical Information
- Vendor Information (applications, documents, etc)
- Two-way Communication
The environment is fully dynamic, meaning it’s tied into your ERP system (without being dependent on it), and continually updated. It’s also available 24x7x365, allowing you to always have needed information available to your customers, vendors, suppliers, etc.
Self-Service is the Key
Portals are ideal for providing better service, more efficiently, and for less capital expenditure. For example, no more does a human have to answer most invoice questions – the entire array of invoicing information can be seen at one’s fingertips. Obviously, this becomes a huge benefit to larger organizations where the monthly number of invoices total thousands-plus.
This functionality is but a tip of the iceberg. Almost any kind of information / queries you have can be included in a portal, and can free thousands of man hours instantly.
A portal can also help you facilitate on-line, collaborative dispute resolution to quickly resolve supply chain transaction disputes / issues. A vendor or supplier portal is also the vehicle to launching a Dynamic Discounting program, which provides incredible savings and cash management capabilities!
Other Services
We’re fully versed in Business Process Management (BPM), Mobile Integration, Financial Back Office Solutions, and more. We’re a full-service information-logistics company, and can help you provide better service and realize more profit throughout your entire business process.
Let ICG Help
Talk to us. Tell us your needs, your way of doing business, your workflow and logistics… and we’ll figure out how we can best help you save significant dollars while better serving your vendors and customers.
Contact Us
Are you ready to get your business organized and optimized? Let us help you make major improvements. All we need is your contact information, and we'll get with you right away.
