ICG provides business process solutions that automate back-office transactions & enable vendor self-service in a cloud hosted model.
Our company has a long established reputation for our expertise in business process automation, advanced technology, and systems integration. We address complex workflow and business process problems that out of the box packages cannot. Our business process solutions are flexible, configurable and designed to address your organizations unique requirements.
ICG clients stay with us for years and our team averages over 10 years with the company. This allows ICG to deliver consistent, world-class service and solutions. Just ask our customers!
ICG Has Decades of Expertise
Since 1990 ICG has been a trusted partner to leading companies helping them to increase efficiency, streamline processes, and boost their bottom lines.
Our deep expertise lies in understanding complex business processes, high volume transactional systems, and vendor management challenges. Our cloud hosted solutions are designed to save companies money – often millions of dollars, while also increasing services levels to internal and external customers. We accomplish this by automating and simplifying, utilizing solutions such as (and not limited to):
- Vendor Portals & Supplier Portals
- Vendor Onboarding and Administration (Supplier Onboarding)
- Web Invoicing or eInvoicing
- Payment Inquiry & Dispute Submission/Tracking
- Accounts Payable (AP) Automation
- Workflow Management Software (BPM)
- Data Capture / Document Assembly Tool (DAT)
- PO Dispatch & Update
- Dynamic Discounting
- ERP & Financial Systems Integration
- Cloud Hosted Business Process and Vendor Management Solutions
The ICG Advantage: People, Process, Technology.
“To a man with a hammer, everything looks like a nail.”Mark Twain
Our deep well of experience and platform-agnostic approach (see selected clients here) gives us a higher vantage point from which to assess your business processes. ICG’s solutions fill the functional gaps often left by your ERP. You need a solution that prioritizes your business processes above all else, and is customizable in just the right places without expensive customizations to your legacy systems.
Here is a tricky situation you may be familiar with: Looking for an expert and getting very confident ideas that look great on a white board. If you asked your high prices consultants, they would typically recommend changes to your people, processes, and systems at a high level. If you asked a technology firm, they would likely shoehorn in their own preferred products, regardless of whether the solution really fit your processes or not.
At ICG we assess people (culture), processes, platforms, and performance. We leverage what you have that works (process & platforms) and model our solutions to increasing the performance and efficiency of your people. We do this by bringing you the powerful combination of our flexible technology solutions; many years of experience in delivering best practices; ICG’s unique cloud hosted, single-tenant delivery model; and our multifaceted approach to systems integration. (Read more about our ERP-Agnostic approach here.)
- Focus on making your people and processes work more efficiently across your entire enterprise
- Deliver cloud hosted, single tenant solutions that are both cutting-edge and proven
- Provide a high level of business process expertise and experience, ensuring that best practices are being used
- Minimize your risk and save time by leveraging existing processes and technology wherever possible
Our Team Makes All the Difference
What sets us apart from many of our industry peers is that our team is tight knit and has an average of 10+ years with our company. Many came to us from companies just like our client partners, with deep knowledge of the business processes in place.
It’s not much of a secret: ICG’s people are why our client partners stay with us and frequently implement additional ICG solutions in multiple operational areas. We provide world-class solutions backed up by extensive expertise and miles of real-world knowledge.
The same people who are involved in the sales process remain involved in the implementation and ongoing relationship with our client partners.
There’s nothing quite like providing customizable high-ROI solutions and working with excellent people (both you and us!). If you’re looking for a process & technology partner who will bring the attention and experience your organization deserves, then you need to get in touch with ICG.