Does ICG offer AI based solutions?How long has ICG been around?How broad are ICG's cloud-hosted, portal based solutions?Does ICG have vendor self-service applications?Are ICG solutions cloud based or on-premise?Why ICG Consulting?Can ICG Consulting really deliver a significant ROI?Do your solutions adapt easily to a remote workforce?Can you explain your work process a bit?Do you have your own proprietary technology?
Yes, ICG utilizes artificial intelligence ( AI ) technology to" super charge" our financial back-office solutions to reduce manual tasks, enhance efficiency, improve accuracy and help decision makers to make better decisions with access to actionable data.
ICG has been delivering world-class business process automation solutions to leading companies for over 30 years! Most of our key staff members have been with ICG for many years which insures our clients a consistent experience with ICG Consulting. We have seen and adapted to the many changes in technology and processes over the years and in fact we have several clients who have been using and upgrading our base applications over many years.
ICG's vendor portal based vendor management solutions are comprehensive and bridge the gap between procurement, finance & accounts payable, and the vendors allowing you to communicate, collaborate and transact with ease. ICG's supplier portal and vendor portal solutions cover a broad range of functionality to include:
- New vendor onboarding (supplier onboarding)
- Vendor diversity tracking and compliance
- Maintaining and updating vendor profiles and key information
- Automating the notification process for pending expirations - insurance, licenses, certifications, etc.
- PO dispatch and update of PO's (and RFx's)
- AP Automation and Workflow - portal based automation of accounts payable processes and workflows
- Data capture and document assembly - capture actionable data and organize documents for processing
- Payment inquiry - inquire 24x7 on status of payment
- Payment dispute - submit and track payment disputes
- Invoice submission - submit invoices and payment requests through the portal
- Dynamic discounting - set discounts for early payments from suppliers
- Spend analysis - analyze data collected to manage spend
Yes! ICG's vendor portal (supplier portal) based solutions promote and enable our clients to implement vendor self-service programs and shift manual, non-value add activities from internal resources out to their vendors. By implementing vendor portals, our clients vendors have 24x7x365 access to obtain data, update records, upload/download documents and preform many other activities without human intervention from your team. The savings generated from a vendor self-service program can be significant to your bottom line! Some of the specific solutions that support vendor self-service include:
ICG's solutions are designed to be implemented in a single tenant or multi-tenant, cloud hosted service environment. ICG partners with Amazon Web Services (AWS) as our hosting partner and has several hosting options to offer, ICG will work with you to decide which is best for your organization.
- Single tenant model – your application, your data!
- Data redundancy capabilities that cloud is famous for
- Best uptime & surge-time performance
- Rapid deployment – instantly scalable
- Fast data transfer from anywhere in the world
- Enhanced security
- Reduced IT overhead – human and dollars
ICG offers comprehensive AI enabled financial back-office, procure-to-pay solutions, regardless of whether your need is technology based or people/processes based (usually a little of both). A typical scenario is a company will contact a consultant, they typically only recommend changes to your people and processes at a high level. Or, often a company will skip the consultant and hire a technology firm, who then shoehorns in their technology (because, after all, THAT’S what they do), regardless of whether the solution really “fits” your situation or not. You are then left to adapt your people and process to fit the technology. ICG Consulting offers the best of both worlds. Our focus is to make your people and processes more efficient by bringing to the table business acumen that comes from real world experience along with technology that works with, not replaces, your current systems. When delivering solutions, we will always try to leverage as much of your existing investments in technology, people and process as possible. So if you are looking for solutions that address vendor management, vendor onboarding (supplier onboarding), PO dispatch & update, AP automation, vendor portal (supplier portal), workflow, data capture, dynamic discounting, or other back-office processes ICG Consulting can help.
Yes, we can. Our track record, which includes millions of dollars of ROI for a broad array of large and mid-size companies across multiple industries, speaks for itself. The reality is that in today´s hyper-competitive business environment, margins are always under pressure. One of the best, most untapped resources of new profits is from within your own financial back office operations. ICG's AI enabled solutions help our customers to do it more efficiently and for less resulting in a positive impact to your bottom line. We also offer proactive solutions that shift much of the burden of labor intensive activities back to your vendor and suppliers through vendor portal based self-service tools that can significantly reduce operational costs. Solutions like vendor on-boarding, on-line payment inquiry, web based invoice submission, vendor maintenance, dynamic discounting, and AP automation to name a few. Contact Us to learn more.
Yes! ICG's solutions are cloud hosted and portal based which allows internal and external workers access to the documents and data they need to do their job from anywhere in the world. Whether it is a vendor management solution that requires collaboration with your supplier community or internal processing applications like accounts payable, ICG's portal based approach makes 24x7 remote access and processing a reality. During the lock downs that came with the Covid-19 pandemic ICG's clients were able to process and operate their AP departments remotely with little notice. To listen to two interviews from large clients who operated high-volume operations with a remote workforce using ICG's comprehensive solutions, click here. Contact ICG to day if you would like more details or to see a demonstration of our AI enabled remote back-office solutions.
To begin, ICG understands that your current business culture likely involves thousands of people, multiple locations, and deeply-seated processes that your personnel are simply used to. So before we suggest any solution we take the time to understand your culture, industry, business processes and technology. Once we thoroughly understand your business culture and your current practices, we’ll assess your needs and goals, and then we’ll recommend a solution. All of ICG's solutions are cloud hosted and single-tenant based or multi-tenant on a fixed bid use license model, meaning you always know your costs up front before implementing any solution. And ICG prefers a phased to implementing solutions so you can adapt to change and assess project goals before proceeding to the next step. And of course - on time, and on budget! It may involve people and processes, it may involve technology, it usually involves both. But regardless of how we arrive at your goals, one part remains consistent - our professional, meticulous nature will be evident every step of the way.
Yes. ICG's portal based business process solutions as well as our AI enabled data capture and AP automation tools are flexible, scalable and expandable and have been developed directly from our years of experience. ICG takes a toolkit approach to our proprietary technology which greatly benefits you because it is akin to an investment in a custom solution, for an out-of-the-box cost. All of our solutions and toolkits are designed to be deployed as a cloud based service. Vendor Management Portals, AP focused Vendor Portals (supplier portals), Vendor Onboarding (supplier onboarding), Dynamic Discounting, AP Automation, PO Dispatch & Update, Data Capture, Workflow and Business Rules Processing are among the proprietary solutions and toolkits ICG brings to our clients. Lastly, all of ICG's solutions and toolkits have the flexibility to integrate with virtually any system out there. ICG's solutions are often the perfect compliment to your existing ERP or line of business systems by providing functionality that "fills the gaps" without the need for expensive and time consuming customizations to existing systems. Request a demo today of any of ICG's comprehensive business process solutions.