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Love’s Travel Stops & Country Stores

Founded in 1964 and headquartered in Oklahoma City, Love’s Travel Stops & Country Stores has more than 39 unique companies, with over 500 locations across 41 states all who use various applications and workflows provided by ICG.

Love’s has a highly sophisticated AP Automation and Workflow system with customized routing rules that range from the simple to more complex based on Love’s specific needs.  Love’s processes over 350,000 Non-PO invoices a year through ICG’s Approval Workflow system.  The invoices are obtained via EDI, Email, and Paper which are all imported assembled and imported into the Workflow system utilizing ICG’s advanced Data Capture and Document Assembly solution.

Love’s also utilizes ICG’s online PCard and Out of Pocket Expense Report Tools. These applications allow employees to submit online Expense Reports that contain PCard Transactions, Out of Pocket Transactions, or a hybrid of both.  Specific rules have been implemented which allow for automated calculations for transactions such as mileage rates and per diem allowances.  Love’s currently processes close to 500,000 PCard transactions per year for 2,300+ card holders and over 100,000 Out of Pocket transactions annually.

In addition to the types of AP transactions mentioned above, Love’s was also looking for a way to streamline the matching process for invoices associated with their Tire Care business.  ICG configured an additional workflow with automation to pair invoices received in from vendors via EDI against order data received from Love’s systems.  By implementing this technology Love’s only requires 3 FTE to handle processing of over 45,000 transactions on average each month.

This automation requires integrations across numerous systems including the Love’s SAP ERP Platform as well as OpenText, their document management system.   Some of the other automation includes interfaces with Bank of America and Service Channel as well as customized integrations with some of Love’s other systems.

Love’s is currently in the process of implementing Vendor Portal and Vendor Onboarding solutions from ICG.

Click on the audio link above to hear an interview with Misti Holland the AP Manager at Love’s who describers their systems and some of the challenges they faced.  Visit Love’s and see what they are up to!

Posted on April 30, 2009