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Filling the Functionality Gaps

Common Business Process Gaps

Well-established businesses often use legacy systems that include functionality gaps as businesses grow more complex. Since these systems are embedded in how the company works, it is often hard to consider getting rid of them. Let’s talk about filling those functionality gaps.

Some of the business process areas where we have found these functionality gaps are in applications such as Vendor Portals (supplier portals), Vendor Onboarding (supplier onboarding), Diversity – compliance, tracking and reporting, Dynamic Discounting (supply chain finance), Workflow, AP Automation and Data Capture & Document Assembly to name a few.

Targeted, cloud hosted solutions can offer very flexible and specific functionality to fill those gaps in your processing environment. These applications offer rapid implementation, eliminating the need for slow and costly customization of your legacy systems

How ICG can help you do this

Large enterprise solutions like those offered by ERP platforms can offer broad solutions to companies that address many general business functions such as HR, Customer Relationship Management (CRM), Payroll, Procurement, etc.. What companies find is that while these systems provide lots of value, they also leave behind gaps of functionality. Having the enterprise application provider customize an application to fill these gaps can be cost prohibitive. Additionally, it may not offer the speed of deployment and cost/benefit ratios you are looking for.

For over 30 years, ICG Consulting has provided solutions that address those functionality gaps. ICG also offers applications that fit in those odd-shaped business boxes that enterprise applications don’t fill. Whether it is a complex systems environment requiring multiple integrations or a challenging business process that is causing undo inefficiencies, large enterprise systems often require very expensive and time consuming customizations to address “outside-of-the-box” issues.

If your organization has financial back-office systems that don’t fit neatly in a box, ICG can provide solutions that fill the gaps left by your enterprise applications. Contact ICG today for more information or request a demo of one of our world-class cloud hosted, portal based solutions.


Posted on July 15, 2020