Quickly Transition Your Team To Remote

Our configurable solutions can be rapidly implemented to equip your workers with the tools they need to process transactions and manage vendors from any location.


Workflow Management Solutions

Effective business process management (BPM), or more commonly known as workflow or workflow management, can improve business performance, decrease manual tasks, and most importantly get actionable data into the hands of decision makers in real-time. Taking advantage of workflow technology and automation can increase the efficiency of AP automation processes including: invoice management; remote approval processing; invoice matching; customer invoice workflows; dynamic discounting; and payment disputes utilizing a vendor portal (supplier portal); and data capture. Workflows are also a major component of vendor onboarding (supplier onboarding) portals which require the review and approval of various types of documents and data in the onboarding and vendor compliance functions.

Rules-based workflows and ad hoc workflows represent two different approaches to managing processes within an organization. Understanding the goals of the business process(es) that will be utilizing a workflow solution is key to making a good decision.

Rules-based workflows provide structure and automation based on predefined rules and conditions, while ad hoc workflows offer flexibility and adaptability, allowing users to create and modify processes as needed in real-time. In processes like payments and other transfers of money or secure information sharing, ad hoc workflows can present and unacceptable level of risk compared to a rules-based workflow. Conversely, in processes where flexibility is paramount and risk is low, ad-hoc work flows may be a much better option. The choice between the two workflow management options depends on the specific requirements and characteristics of the processes being managed.

An efficient workflow management system should be:

  • Secure (ICG partners with AWS & Sysdig to provide comprehensive security and monitoring)
  • Easy to use
  • Flexible to changing business conditions
  • Self-documenting
  • Tailored to the needs of your systems environment (ERP, CRM, ECM systems, etc.)
  • Capable of collecting and maintaining complete audit information
  • Significantly reduce man-hours by automating manual processes

One of the areas of greatest benefit for a robust workflow system is Accounts Payable. The video below will show you some of ICG’s workflow in action in an AP environment:

 AP Automation Workflow System Demo

Watch Video

Successful workflow solutions should provide management reporting in the following areas:

  • Financial Reporting
  • Operational/Productivity Reporting
  • Process Management Reporting
  • Ad hoc Reporting for for industry or event specific metrics

Advanced reporting and auditing of workflow data and tasks is crucial for providing managers the information necessary to make good decisions in real time. ICG’s workflows are built on top of a robust business rules engine which can meet the most demanding, or basic requirements, of your business. Our solutions allow users to: