FAQ

ICG's vendor portal based vendor management solutions are comprehensive and bridge the gap between procurement, finance & accounts payable, and the vendors allowing you to communicate, collaborate and transact with ease.  ICG's supplier portal and vendor portal solutions cover a broad range of functionality to include:

• New vendor onboarding (supplier onboarding)
• Vendor diversity tracking and compliance
• Maintaining and updating vendor profiles and key information
• Automating the notification process for pending expirations - insurance, licenses, certifications, etc.
• PO dispatch and update of PO's (and RFx's)
• AP Automation and Workflow - portal-based automation of accounts payable processes and workflows
• Data capture and document assembly - capture actionable data and organize documents for processing
• Payment inquiry - inquire 24x7 on status of payment
• Payment dispute - submit and track payment disputes
• Invoice submission - submit invoices and payment requests through the portal
• Dynamic discounting - set discounts for early payments from suppliers
• Spend analysis - analyze data collected to manage spend

ICG offers comprehensive AI enabled financial back-office, procure-to-pay solutions, regardless of whether your need is technology based or people/processes based (usually a little of both). A typical scenario is a company will contact a consultant, they typically only recommend changes to your people and processes at a high level. Or, often a company will skip the consultant and hire a technology firm, who then shoehorns in their technology (because, after all, THAT’S what they do), regardless of whether the solution really “fits” your situation or not. You are then left to adapt your people and process to fit the technology. ICG Consulting offers the best of both worlds. Our focus is to make your people and processes more efficient by bringing to the table business acumen that comes from real world experience along with technology that works with, not replaces, your current systems.  When delivering solutions, we will always try to leverage as much of your existing investments in technology, people and process as possible. So if you are looking for solutions that address vendor management, vendor onboarding (supplier onboarding), PO dispatch & update, AP automation, vendor portal (supplier portal), workflow, data capture, dynamic discounting, or other back-office processes ICG Consulting can help.

Yes, we can. Our track record, which includes millions of dollars of ROI for a broad array of large and mid-size companies across multiple industries, speaks for itself. The reality is that in today´s hyper-competitive business environment, margins are always under pressure. One of the best, most untapped resources of new profits is from within your own financial back office operations. ICG's AI enabled solutions help our customers to do it more efficiently and for less resulting in a positive impact to your bottom line.  We also offer proactive solutions that shift much of the burden of labor intensive activities back to your vendor and suppliers through vendor portal based self-service tools that can significantly reduce operational costs.  Solutions like vendor on-boarding, on-line payment inquiry, web based invoice submission, vendor maintenance, dynamic discounting, and AP automation to name a few.  Contact Us to learn more.

To begin, ICG understands that your current business culture likely involves thousands of people, multiple locations, and deeply-seated processes that your personnel are simply used to.  So before we suggest any solution we take the time to understand your culture, industry, business processes and technology. Once we thoroughly understand your business culture and your current practices, we’ll assess your needs and goals, and then we’ll recommend a solution.  All of ICG's solutions are cloud hosted and single-tenant based or multi-tenant on a  fixed bid use license model, meaning you always know your costs up front before implementing any solution.  And ICG prefers a phased to implementing solutions so you can adapt to change and assess project goals before proceeding to the next step.  And of course - on time, and on budget!  It may involve people and processes, it may involve technology, it usually involves both. But regardless of how we arrive at your goals, one part remains consistent - our professional, meticulous nature will be evident every step of the way.